Website Survey

In completing the following survey, you will be helping us to improve our website. The following questions will help us to understand how you use our website and what you think needs to be improved. The survey should take no longer than 10 minutes to complete. If you have any queries about this survey please contact Katie Warner on 01442 228780 or katie.warner@dacorum.gov.uk

1.	What did you visit our website for today? Please tick all that apply.
	To make a payment
	To report a problem
	To request a service
	To make an application
	To find information
	Just browsing
	Other (please specify below)

2.	On this occasion, were you able to find what you were looking for?
	Yes
	No
	Not sure

3.	How often do you visit our site?
	Every day/ Most days
	Once or twice a week
	Two or three times a month
	Less than once a month
	Not sure

4.	Please tell us whether you agree or disagree with the following statements?
		Strongly agree		Agree		No opinion		Disagree		Strongly disagree
	It is easy to get around the website
	It is easy to find what I'm looking for on the website
	I like the way the website looks
	The information on the website is useful
	The site search is useful

5.	How do you access the internet?  Please tick all that apply
	At home
	At work
	At the library
	At the Customer Service Centre (Civic Centre, Hemel Hempstead)
	Other - Please specify below

6.	Do you use any of the following to contact the Council? Please tick all that apply.
	Telephone (Call Centre)
	Customer Service Centre
	Email
	Letter
	Twitter
	Facebook
	Other - Please specify below

7.	Would you be interested in receiving SMS text message alerts about our services?
	Yes
	No

8.	Would you be interested in helping us to improve our website by being involved in further consultation?
	Yes
	No

9.	If you answered 'Yes' to Q7 and/or Q8, please give us your contact details.   Your personal information will be processed in accordance with the Data Protection Act 1998.
	Name:
	Address
	Postcode
	Email
	Mobile Telephone Number

10.	Please indicate which month / year you completed this survey
	April 2012
	May 2012
	June 2012
	July 2012
	Aug 2012
	Sept 2012
	Oct 2012
	Nov 2012
	Dec 2012
	Jan 2013
	Feb 2013
	March 2013
	April 2013

Optional Questions

The following optional questions are part of Dacorum Borough Council's equal opportunities monitoring to ensure that we are reaching all members of our community. They are not intended to be intrusive and will be processed in accordance with the Data Protection Act 1998. If you prefer not to answer the following questions, please go to the bottom of this page and press 'Submit'.

11.	Age. Please tick one box only.
	Under 15
	15-19
	20-34
	35-44
	45-54
	55-64
	65+

12.	Gender (please tick the gender you most identify with)
	Male
	Female

13.	How would you describe your ethnic origin? Please tick one box only.
	White
	Black or Black British
	Mixed
	Chinese
	Asian or Asian British
	Other - Please specify

14.	Are your day-to-day activities limited because of a health problem which has lasted or is expected to last for at least 12 months? Please tick one box only.
	Yes
	No
	Prefer not to say

Many thanks for taking the time to complete this survey.  We will be using the results of this survey to help us continually improve our website.